Terms and Conditions of Sale

Testora.eu is operated by Testora ApS, CVR 46447077, Ryparken 74, 1.th, 2100 Copenhagen Ø, Denmark. Email: support@testora.eu. The registered office is not presented as a visiting, dispatch or return address.

These terms apply to sales made through Testora.eu unless a separate written agreement or accepted quotation states otherwise. A private customer is a person buying mainly outside a trade or profession. A business customer buys for an organisation, institution, public body or professional activity.

You must provide accurate contact, billing and delivery information. Business users must be authorised to act for the organisation whose account or details they use.

Product information, intended purpose, intended user, specimen or use method, warnings, storage, documentation and regulatory status are specific to the exact product. Read the current label and instructions before use. Website content is general information and does not replace the manufacturer’s instructions, medical advice or professional judgement.

Availability and permitted supply can depend on the product, customer type and destination. Publication of a catalogue page does not guarantee that the product can be supplied to every country or customer.

The product page and checkout show the price offered to the relevant customer type. The final order summary identifies applicable taxes, delivery charges and the total payable before an order is submitted. Business quotations or account-specific prices apply only where expressly offered.

Available payment methods and any payment timing are those displayed at checkout or stated in the applicable quotation or order communication. Testora does not grant invoice credit unless this has been expressly approved.

Submitting an order is an offer to buy the selected products. An automated receipt confirms that the order was received but does not by itself mean that it has been accepted. A binding contract is formed when Testora expressly accepts the order in an order or dispatch confirmation.

Before acceptance, Testora may reject an unavailable order, correct an obvious pricing or product error, request information needed to verify the customer or destination, or decline supply where a product cannot lawfully or safely be supplied. Any payment already captured for a rejected order will be handled through the applicable payment process.

Available destinations, delivery methods, estimated timing and charges are shown during checkout or stated in an accepted quotation or order confirmation. See Shipping and Delivery for the customer journey, delays, damage and business-specific documentation or import issues.

Any delivery date is an estimate unless expressly agreed as binding. Mandatory consumer delivery rights are not limited by this clause.

A consumer buying online in the EU normally has 14 days from delivery to notify the trader of withdrawal, without giving a reason. Send a clear statement to support@testora.eu and include the order number. Contact Testora for the correct return instructions and address before sending goods.

Exceptions can apply, including to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. An exception depends on the exact product, its seal and condition, the information given before purchase and applicable law. Buying a health-related product does not automatically remove consumer rights. See Returns, Claims and Complaints.

Consumer goods must conform to the contract. Under EU rules, consumers have a minimum two-year legal guarantee for goods that are faulty or not as described; national law may provide additional protection. The available remedy depends on the circumstances and applicable law and may include repair, replacement, a price reduction or termination and refund.

Keep the product, packaging, order details and photographs. A possible safety incident follows the separate incident route and should not be sent as an ordinary return until handling instructions are provided.

Consumer withdrawal and consumer-guarantee rules do not apply to an order placed in a business or professional capacity. A discretionary return of conforming goods requires prior written agreement and follows the instructions given for that order. This does not remove rights concerning defective, damaged or incorrectly supplied goods or rights that cannot lawfully be excluded.

Business customers should inspect deliveries promptly and report visible damage, shortages or incorrect goods without undue delay, preserving packaging, labels and batch or lot information where available. Delivery, risk, tax, customs, credit and special-handling terms are those expressly stated for the order; no Incoterm or credit period applies unless stated.

Stop use where continued use may create a risk. Preserve the product, packaging, instructions, batch or lot details and relevant photographs. Follow Product Compliance and Incident Reporting. Reporting to Testora does not replace any report that a user, professional or organisation is legally required to make to a manufacturer or competent authority.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including mandatory product liability and liability for fraud or deliberate misconduct. Consumer statutory rights remain unaffected.

For business orders, any special limitation of indirect loss, loss of profit or aggregate liability applies only if expressly agreed for the order and enforceable under applicable law. The customer remains responsible for using and storing products in accordance with their intended purpose, label and instructions.

Website content, Testora branding and product materials may be protected by intellectual-property rights belonging to Testora, manufacturers or other rights holders. They may not be copied or used commercially without permission from the relevant owner.

Personal data is processed as described in the Privacy Policy. Cookie and similar technologies are described in the Cookie Policy.

These terms and contracts with Testora are governed by Danish law. For consumers, this choice does not deprive you of mandatory protection under the law of your country of habitual residence, and jurisdiction follows mandatory consumer rules. For business customers, the courts of Copenhagen, Denmark, have exclusive jurisdiction unless a mandatory rule or written agreement requires otherwise.

The version presented when an order is submitted applies to that order. Testora may update these terms for future orders. Please contact Testora first if a dispute or question arises.