LEGAL · BUSINESS CUSTOMERS
B2B Terms and Conditions of Sale
These Terms govern purchases from Testora.eu by companies, public bodies, healthcare providers, institutions and other professional customers. Testora.eu is not intended for consumer purchases.
Last updated: 21 August 2026 · Version 1.0 draft
On this page
- 1. Seller information
- 2. Scope and business-only sales
- 3. Customer account and information
- 4. Products and professional responsibility
- 5. Orders and contract formation
- 6. Prices, VAT and other charges
- 7. Payment and credit
- 8. Delivery
- 9. Inspection, damage and shortages
- 10. Returns, defects and complaints
- 11. Product safety and incidents
- 12. Intellectual property and resale
- 13. Liability
- 14. Force majeure
- 15. Data protection
- 16. Changes, severability and waiver
- 17. Governing law and disputes
- 18. Contact
Key point
Important: These terms apply only to business customers acting for purposes relating to their trade, business, craft or profession. By placing an order, the customer confirms that it is acting in a professional capacity and that the person placing the order is authorised to bind the customer.
1. Seller information
Testora.eu is operated by Testora ApS, Danish company registration no. (CVR) 46447077, with its registered address at Ryparken 74, 1.th, 2100 Copenhagen Ø, Denmark. Contact: support@testora.eu.
2. Scope and business-only sales
These Terms apply to quotations, orders and sales made through Testora.eu unless Testora and the customer have expressly agreed otherwise in writing. Individually agreed terms in a signed agreement or accepted quotation take precedence in the event of conflict. Testora may reject or cancel an order if the buyer cannot be verified as a business or professional organisation.
3. Customer account and information
The customer must provide complete and accurate company, VAT, billing, delivery and contact details and keep account information current. The customer is responsible for activity carried out through its account and for ensuring that authorised users protect their login credentials. A VAT number submitted by the customer may be validated and retained as evidence of the tax treatment applied.
4. Products and professional responsibility
Product descriptions, intended purpose, user category, storage conditions, instructions for use and regulatory status are product-specific. The customer must review the product page, labelling and instructions before purchase and use. Products intended for professional use must only be purchased, handled, stored, supplied and used by appropriately qualified persons and in accordance with applicable law and the manufacturer’s instructions. Information on Testora.eu is not medical advice and does not replace professional clinical judgement.
5. Orders and contract formation
An order submitted through the website is an offer to purchase. Automated acknowledgement confirms receipt only and is not acceptance. Unless Testora expressly accepts an order earlier in writing, the contract is formed when Testora sends a dispatch confirmation. Testora may request documentation, clarify product use, correct obvious errors, impose a reasonable quantity restriction or decline an order before acceptance.
6. Prices, VAT and other charges
Prices are stated in euros unless otherwise shown and are exclusive of VAT, delivery charges, customs duties, import taxes and similar public charges unless expressly stated otherwise. The applicable amounts are calculated or disclosed at checkout, in the quotation or in the order confirmation. The customer is responsible for accurate VAT and import information and for charges imposed in the destination country, except where Testora has expressly agreed to collect or pay them.
7. Payment and credit
Available payment methods are those offered at checkout or stated in an accepted quotation. Payment is due on the date and under the terms shown on the invoice or order confirmation. Invoice payment or credit terms are available only where Testora has approved them and may be withdrawn for future orders. The customer may not withhold or set off payment unless the counterclaim is undisputed or finally determined. Any late-payment interest, recovery costs or fees will be charged only to the extent permitted by applicable law and the agreed payment terms.
8. Delivery
Available destinations, delivery methods, estimated transit times and charges are shown at checkout, in the Shipping and Delivery Policy or in an accepted quotation. Dates are estimates unless expressly confirmed as binding. Testora may make reasonable partial deliveries. The customer must ensure that the delivery address can receive the shipment and that any required import, professional-use or product permits are in place. Risk passes as stated in any expressly agreed delivery term; where no special delivery term is agreed, the applicable default law governs risk transfer.
9. Inspection, damage and shortages
The customer must inspect deliveries promptly and notify Testora without undue delay of visible transport damage, shortages, incorrect products or other apparent non-conformity. The customer should preserve the packaging and provide the order number, product name, quantity, batch or lot number where available, photographs and a description of the issue. Signing for a shipment does not waive rights that cannot reasonably be exercised at delivery.
10. Returns, defects and complaints
Business customers have no consumer right of withdrawal. Products may be returned only with Testora’s prior written return authorisation, except where mandatory law provides otherwise. Opened, used, unsealed, sterile, temperature-sensitive, customised, short-dated or otherwise non-resalable products will normally not be accepted for discretionary return. Defective, damaged or incorrectly supplied products are handled under the Returns, Claims and Complaints Policy.
11. Product safety and incidents
A suspected product quality problem, adverse event, serious incident, falsification, recall issue or safety concern must be reported promptly through the Product Compliance and Incident Reporting page. The customer must preserve the product, packaging, instructions, batch or lot information and relevant records and must not return or destroy the product until instructed, unless necessary to protect health or safety.
12. Intellectual property and resale
Website content, product materials, trademarks and images may not be copied, altered or used for marketing without permission from the relevant rights holder. The customer must not remove or obscure labels, traceability information, safety information or regulatory markings. Any resale, export or onward supply must comply with applicable product, sanctions, export, language, labelling and distribution requirements.
13. Liability
Each party remains liable to the extent liability cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct and mandatory product liability. The customer is responsible for determining suitability for its particular professional use and for use in accordance with the intended purpose, labelling and instructions. Any contractual exclusion or limitation of indirect loss, loss of profit or aggregate liability applies only where it has been expressly agreed for the order and is enforceable under applicable law.
14. Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including transport disruption, shortage, epidemic, cyber incident, utility failure, governmental action, trade restriction or supplier failure not reasonably avoidable. The affected party must take reasonable steps to mitigate the effect and notify the other party where practicable.
15. Data protection
Personal data is processed as described in the Privacy Policy. Business customers must ensure that they are entitled to provide personal data concerning employees, recipients and other contacts to Testora.
16. Changes, severability and waiver
The version accepted when an order is placed applies to that order. Testora may update these Terms for future orders. If a provision is invalid or unenforceable, the remaining provisions continue to apply. A failure to enforce a right is not a waiver of that right.
17. Governing law and disputes
These Terms and each contract are governed by Danish law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods, unless expressly agreed otherwise. The courts of Copenhagen, Denmark, have exclusive jurisdiction, subject to any mandatory rule that requires another forum. The parties should first attempt in good faith to resolve a dispute through their commercial contacts.
18. Contact
Questions about an order or these Terms should be sent to support@testora.eu. Please include the company name and relevant quotation or order number.